YOUR DOOR LLC – RETURNS & REFUNDS POLICY

​Contact Your Door LLC​

If you have any questions or need assistance, please call us at (713) 998-0066 or info@yourdoorllc.com.

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At Your Door LLC, we are committed to your satisfaction with our iron doors, patio doors, and other products.

If you need to return an item for any reason, please follow these return guidelines to ensure a smooth and efficient process:

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Return Window:

You may return items within 3 days of the delivery date. After this time, orders are considered  non-refundable or non-changeable. The Customer may request a full refund before the products have been shipped. 

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Custom orders cannot be returned or refunded once they have been placed. This applies to all  orders made to specific measurements or specifications provided by the Customer. Once a custom  order has been placed and processed, it is considered final and non-refundable/non-returnable.  

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Eligibility:

Products must be unused, not installed, or altered and must be in their original condition, including  packing and tags.  

Shipping charges are non-refundable except for damaged or defective merchandise.

 

Initiating a Return:  

Customers must contact Your Door within 3 days from the delivery date to request a return  authorization.  

 

Return Procedure:

Customers are responsible for paying for the shipping charges associated with returning any  products. Refunds will be issued once Your Door safely receive and process the items. To ensure  a successful return, customers must retain their receipt and return the product in its original  packaging. Suppose the original packaging needs to be recovered or usable. In that case, the  Customer will be responsible for packaging the item securely to prevent any damage during  shipping. It must be shipped back to us by a reliable shipping method with a tracking number. 

 

Inspection & Refunds:

Upon receiving the returned product at our facility (16515 Hedgecroft Dr, Suite 316, Houston, TX 77060), we will inspect it to determine eligibility. If the item meets our return criteria, a refund will be issued within 3 business days. However, if the item does not meet the criteria, we reserve the right to deny the refund or apply a 35% restocking fee. 

 

Lost or Damaged Products During Shipping:  

Please contact us immediately for discrepancies or damages. 

 

Contact Your Door LLC  

If you have any questions or need assistance, please call us at (713) 998-0066 or info@yourdoorllc.com.

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Your Door LLC – LIMITED WARRANTY POLICY ​​

 

Your Door LLC (“Your Door”) is dedicated to delivering high-quality products and stands behind the craftsmanship and materials used in our doors. Our iron doors are hand-forged and individually finished, so slight variations are normal and contribute to the unique, handcrafted appearance.

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The warranty applies to the original single-family homeowner and original purchaser (for commercial applications) against defects in materials and workmanship that would render the doors unserviceable or unusable under normal conditions, provided they are properly installed.

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We offer the following warranty coverage:

 

Length of Warranty:​

Our doors and products are warranted against defects in material and workmanship for a period of  2 years for residential use, 1 year for commercial use from the date of purchase, and a 1-year  limited warranty for seacoast, saltwater environments, and coastal with direct waterfront facing  exposure. Normal aging is not considered a defect.  

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Our warranty is solely applicable to the original owner, and the warranty is non-transferable. 

 

Warranty Exclusions:​

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• Damage resulting from the installation of wrought iron doors without adequate overhang protection is not covered. Doors must be shielded by an outward overhang that is at least half the height of the door (e.g., for an 8-foot door, a minimum 4-foot overhang is required).
   

• Damage due to circumstances beyond the control of Your Door LLC, including but not limited to acts of nature, improper maintenance, or normal wear and tear, is excluded from warranty coverage.
   

• Normal wear and tear, including the effects of aging, exposure to natural elements, and frequent use, as well as deterioration of materials such as weather-stripping and door sweeps, are not covered under the warranty.
   

• Failures not covered by the warranty include broken glass, improper storage, installation, or maintenance, improper cleaning, condensation, and issues with interior door surfaces due to cold climate installations and moisture penetration from normal wear and tear, including pet-related damage. Instances of air and/or water infiltration caused by high winds or rain are also considered exclusions.
   

• Damage arising from stresses such as structural settlement, vibration, soil movement, building foundation shifts, localized heat causing excessive temperature differences on glass surfaces, or exposure to corrosive materials (e.g., sulfur or chlorine) is not covered.
   

• Minor glass imperfections and slight variations in glass color are considered normal according to industry standards and do not impact the product's structural integrity or significantly obstruct vision.
   

• Damage resulting from Acts of God is also excluded from warranty coverage.
   

All warranty claims must be approved by an authorized representative of Your Door LLC.